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The WORKS BlogCredit Union Compliance News & Views

Do You Hear What I Hear?

Listening to your members, via your Complaint Management System (CMS), is not only a good business practice, it is expected by your regulators. Having an effective program in place is another arrow in your...

‘Tis the Season

Just as we have started to recover from our tryptophan hangovers, we now have to start prepping for the hustle and bustle of Christmas. But as they say, there is no rest for the...

Caught up on the Spin Cycle?

In today’s regulatory environment, it seems compliance officers are caught up in the endless cycle of self-monitoring and testing, responding to external audit requests from state/federal regulators, investors, and government agencies, managing internal audit...

Back to Basics

Last week I had the privilege of delivering a lending compliance training to one of our fabulous clients. The training focused on fair lending and the various origination regulations in place today. As I...

Social Media and Compliance Risk

I’ll be honest, I’m not a big social media guy. I don’t use Facebook, Snapchat, Instagram, etc. Twitter is the only site I use, and it’s quite sparingly. But, I’m apparently not the norm. According...

Cybersecurity and SARs

“Cybersecurity” is the new buzzword in many conversations these days. And, the most recent to weigh in on the cybersecurity topic is FinCEN. On October 25th, 2016, it issued an advisory reminding financial institutions of...

Fly the W!

Yes, I am a Cubs fan. No, I did not become a Cubs fan in the last five years (the proof is in the picture). When you grow up watching the Cubs from your...

The CFPB and Limiting Service to Members

On the heels of the recent CFPB Enforcement Action on Navy Federal, we’ve had a flurry of questions regarding the practice of limiting members’ services. The most commonly asked question is “Is it a regulatory...